Shipping policy
At PrimeElectrix, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for important information regarding order processing and delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays may require additional processing time.
Shipping Times
Estimated delivery times may vary depending on your location and shipping method:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–21 business days
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping promotions may apply to eligible orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.
Delays and Issues
While PrimeElectrix works hard to ensure timely delivery, shipping delays may occasionally occur due to weather conditions, customs processing, carrier issues, or other unforeseen circumstances. We are not responsible for delays caused by third-party shipping providers.
Incorrect Address
Customers are responsible for providing accurate shipping information. PrimeElectrix is not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided during checkout.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact PrimeElectrix customer support as soon as possible. We will work with the shipping carrier to resolve the issue promptly.
International Orders
International customers may be responsible for customs duties, taxes, or import fees required by their country. These charges are not included in the product or shipping cost.
Contact Us
If you have any questions regarding shipping, delivery times, or tracking information, please contact PrimeElectrix customer support for assistance.