Refund policy
At PrimeElectrix, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 14 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items damaged by misuse or improper handling
- Products without original packaging
- Clearance or final sale items
- Gift cards and downloadable products
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged product, PrimeElectrix may offer a replacement or exchange depending on product availability.
Shipping Costs
Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by PrimeElectrix.
Late or Missing Refunds
If you have not received your refund after the processing period, please check with your bank or payment provider first. If the issue continues, contact our customer support team for assistance.
Contact Us
For any questions regarding returns or refunds, please contact PrimeElectrix customer support. We are committed to providing a smooth and reliable shopping experience for every customer. markjosiahakintan@gmail.com